Shipping and Returns

Shipping

Local orders will be sent via Fastway couriers. Orders are shipped within 3 days depending on stock levels. Please allow a further 3 working days for delivery of items to major centres, and up to 5 days for outlying areas. Each order has a tracking number, which can be used to trace your parcel online at fastway.co.za. A flat rate of R65 applies for local deliveries for up to 3 items.

International orders are shipped via South African Post Office Airmail and take up to 2 weeks. Orders are shipped once a week on a Monday. Each order has a tracking number, which can be used to trace your parcel online at www.postoffice.co.za. Please be aware of customs and import duties that are levied by the receiving country before placing your order as we cannot be held responsible for any additional costs or delays. We are not responsible for packages that are lost or damaged in transit. Shipping charges of R400 apply for the first item, and R100 for each additional item.

Returns

Every caution has been taken to ensure the highest quality of all items made. However, if you are not satisfied with your product, please email us within 7 days of receiving your product to arrange an exchange or refund. Refunds will be granted at our discretion, providing the item is returned in the same condition in which it was sent.